The startup ecosystem in Saarland

Blog post, Blog post

This was the Southwest Digital Festival 2024: A full success for the digital future On 19 and 20 September 2024, Saarbrücken turned into a vibrant hub for technological innovation and digitalisation: The 2024 Southwest Digital Festival attracted more than 250 technology and innovation enthusiasts. Organised by the European Digital Innovation Hub Saarland (EDIH), the SMEs Digital...

Artificial intelligence in customer service: Opportunities and challenges for SMEs

Blog post, Blog post

Artificial intelligence in customer service: Opportunities and challenges for SMEs The use of Artificial Intelligence (AI) is transforming customer service in a sustainable way, enabling efficiency gains and enhancing customer experience. In particular for small and medium-sized enterprises (SMEs), AI has the potential to automate processes while enabling personalised customer interactions. Well-used companies can not only reduce costs,...