Working better through smart technology: How Motion Capture revolutionises your workplace ergonomics

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Working better through smart technology: Like motion capture, your workplace ergonomics revolutionises the demands of industrial assembly: Product variants are on the rise, life cycles become shorter – and despite increasing automation, humans remain essential. Why? Because its ability to think and act flexibly is difficult to replace with machines. At the same time, it is becoming increasingly important...

Artificial intelligence in customer service: Opportunities and challenges for SMEs

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Artificial intelligence in customer service: Opportunities and challenges for SMEs The use of Artificial Intelligence (AI) is transforming customer service in a sustainable way, enabling efficiency gains and enhancing customer experience. In particular for small and medium-sized enterprises (SMEs), AI has the potential to automate processes while enabling personalised customer interactions. Well-used companies can not only reduce costs,...