Artificial intelligence means that human acts are imitated by a machine (or robot) in such a way that these problems can be handled and solved independently. Craft businesses, for example, may, in the future, have physically demanding work carried out by robots who ‘learning’ these activities and also take into account disruptive factors in the context of the activity. In addition, the use of artificial intelligence is also conceivable in the office, including in accounting or occupational safety.

In recent years, almost all craft businesses have successfully completed the first steps towards digitalisation. Various information and data are collected, stored, shared and processed digitally. AI (Artificial Intelligence) is turning a further wave of digitalisation to crafts, which acts as an innovation turbo for the development of new business models, processes, products or services. AI will make it possible to analyse the content of digital data and thus to add value. And through machine learning, AI-based systems often even exceed the performance of experts. In addition, the Internet of Things (IoT), cloud technology and the associated communication and collaboration in real time will enable all craft businesses to access all relevant customer data and measurements, so that AI can also be used for remote diagnosis, maintenance and repair. AI-based mobile robots can also assist the craftsman in their daily work and relieve them in difficult and physically demanding activities. Overall, AI has enormous potential to make craft businesses more future-proof, customer-friendly and above all more profitable.

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