Artificial intelligence in customer service: Opportunities and challenges for SMEs

The use of artificial intelligence (AI) is transforming customer service in a sustainable way, allowing efficiency gains and improving customer experience. In particular for small and medium-sized enterprises (SMEs), AI has the potential to automate processes while enabling personalised customer interactions. Businesses can not only reduce costs but also increase their competitiveness...

Do you have GPTs as knowledge management?!

In today’s knowledge economy, businesses rely on efficient knowledge management systems. Large language models, also known as Large Language Models (LLMs), provide an innovative solution to manage and use in-house knowledge. This article looks at different approaches to the implementation of LLMs in the business context, as well as their opportunities and challenges...