The use of artificial intelligence (AI) is transforming customer service in a sustainable way, allowing efficiency gains and improving customer experience. In particular for small and medium-sized enterprises (SMEs), AI has the potential to automate processes while enabling personalised customer interactions. Businesses can not only reduce costs but also increase their competitiveness...
This was the Southwest Digital Festival 2024: A full success for the digital future On 19 and 20 September 2024, Saarbrücken turned into a vibrant hub for technological innovation and digitalisation: The 2024 Southwest Digital Festival attracted more than 250 technology and innovation enthusiasts. Organised by the European Digital Innovation Hub Saarland (EDIH), the SMEs Digital...
The startup ecosystem in Saarland set itself the goal of becoming an attractive location for startups and developing one of the most startup-friendly ecosystems in the heart of Europe. A strong network of different players and comprehensive support are key to this. In the following, we present the main players, their motivation and...
Chat GPTs as knowledge management? In today’s knowledge economy, companies rely on efficient knowledge management systems. Large language models (LLMs) offer an innovative solution for managing and utilising internal knowledge. This article examines various approaches to implementing LLMs in the corporate context as well as the opportunities and challenges they present. A key problem...
In today’s knowledge economy, businesses rely on efficient knowledge management systems. Large language models, also known as Large Language Models (LLMs), provide an innovative solution to manage and use in-house knowledge. This article looks at different approaches to the implementation of LLMs in the business context, as well as their opportunities and challenges...
AI in everyday life: Advisor, personal assistant and bodyguard Artificial intelligence (AI) is currently on everyone’s lips. IF you had talked about this topic ten years ago and listed examples, most people would have thought of self-driving cars and robots. But the possible applications in everyday life are almost unlimited. In fact, who claims...
Artificial intelligence (AI) is currently in the hands of all sides. If one had talked about this issue ten years ago and listed examples, most of them would have been thinking about self-driving cars and robots. However, the opportunities for daily use are almost unlimited...
How SMEs can be successful by integrating AI with big data Big data play a critical role in our increasingly digitalised world. The extensive and complex data sets, which are generated not only by people but also by devices from the Internet of Things (IoT), offer companies enormous opportunities. But, small and medium-sized enterprises (SMEs)...
Big data plays a crucial role in our increasingly digitalised world. These large and complex datasets generated not only by people but also by Internet of Things (IoT) devices offer huge opportunities for businesses...
In the digital age, marketing is far more than simply sending messages. It is about reaching the right people at the right time with the right content. Artificial intelligence (AI) can play a supportive and crucial role...
